Car
Rental:
Minimum Age:
The minimum age to drive a rental car in Portugal is 23 years old.
Documents:
You must have a valid driver's licence held for a minimum of one year and a passport or identity card. If you aren't from the European Union you must hold an International Driver's Licence and a passport.
Fuel Policy:
You have to deliver the car with the same amount of fuel that is delivered to you.
Online
Booking:
Minimum Rental Period:
You can make a booking for as many days as you want. But the minimum quotation will be a quotation for three days (72 hours). If an extension of the rental period is required, the same must be asked in advance with a minimum of 24 hours notice.
Online booking
We only accepted bookings with a minimum of 2 days in advance.
Airport and Hotel delivery:
We only deliver cars in the Algarve
Besides Faro Airport, we can deliver cars to your hotel or resort anywhere in the Algarve. Deliveries/collections will cost between 10€ and 35€ according to the address/place.
Collecting your car:
When you come from the arrivals, after you get your bags, you have to go to car park number 4 our representative will be there with a sign saying Polo.
When your pick-up is at the hotel, the delivery will be at the reception desk.
Returning your car:
At Faro Airport you should return your car to the car park we informed you of, and then the collection details will be arranged with the rep when the car is delivered to you.
For hotel deliveries, the collection details will be arranged with the rep when the car is delivered to you.
Payment:
Payment
Can be made online after submission of your car hire reservation or on vehicle pick-up. Cash, Visa, Master Card,
Out-of-hours supplement:
A one-time fee of 20,00€ will be charged for car deliveries between 20:00h and 08:00 am.
Office on Saturday afternoons and Sundays is closed 20,00€ will be charged for car deliveries.
The payment of this supplement must be in cash due to the fact that this supplement is for the employee. The payment is made on the vehicle pick-up.
The price includes:
VAT, Insurance (CDW), unlimited mileage. All other features will be considered as an Extra or supplement.
Insurance
Included
Insurance (CDW):
Covers journey assistance, including the substitution of the vehicle when necessary.
Covers all passengers, including medical assistance.
Covers all damages to be paid to third parties.
Covers damages to hire vehicle but with a fixed excess as follows:
750,00€ for Groups A, B, and C;
950,00€ for Groups C1,D, E;
1.300,00€ for Groups F, G.
To cover the excess a Visa/Credit card or a cash deposit to the aforementioned value is required on vehicle pick-up.
Available
Zero Excess Insurance (Super CDW)
Cover: As CDW but with no excess payable by the client, no deposit is required on vehicle pick-up.
Available at the following daily rates:
7,00€ a day for Groups A, B, and C;
9,00€ a day for Groups C1,D, E;
10,00€ a day for Groups F, G.
This Zero Excess Insurance does not cover tyres, locks and glasses.
Tools
We must inform you that since 08/12/2011 by order of the government, the use of A22 has to be paid. Therefore:
When crossing the car by the respective gateways it will be registered in the system;
The portals have different prices, but each Km will be priced at about 9 cents (Eg Route Vila Real de Santo António » Lagos - 11,60€);
This use and the costs that will be generated by it, a company of Rent-a-Car will be notified and charged by law, so you have to accept to leave a credit card deposit with the company and we will charge you the amount you use;
Extras:
Safety
baby seats:
Must be requested in advance. The cost of the safety baby seats is 3€ per day to a maximum of 45€.
Additional driver:
The additional driver will have an additional cost of 20€ each.
To go out of the country
For assistance abroad, you need to pay the supplement of 55€ (Drive into Spain Extra). If you didn't choose this extra you can't cross the border and incurs a penalty if you do.
Do you need a GPS?
If you need a GPS it must be requested in advance (on the booking) and have a cost of 5€ per day until a maximum of 50€.
Taxes:
Currently, there is an airport tax of 20€ on the final price of every booking.
Deliveries/collections will cost between 10€ and 35€ according to the address/place in the Algarve.
Consumer
information:
According to consumer legislation 144/2015, the act. 18, which came into force on 8th September, Consumer resolution entities of Litigation Disputes, as indicated below:
DISTRITO de FARO - Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
Ninho de Empresas, Edif. ANJE Estrada da Penha, 3º andar, sala 26 8000 Faro
Phone no.: 289823135 Email: apoio@consumidoronline.pt
DISTRITO de LISBOA - CNIACC Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Faculdade de Direito da Universidade Nova de Lisboa Campus de Campolide 1099-032 Lisboa
Phone no.: 213847484 Email: cniacc@fd.unl.pt
DISTRITO de LISBOA - Centro de Arbitragem de Conflitos de Consumo de Lisboa
Rua dos Douradores, nº 116 - 2º 1100-207 Lisboa
Phone no.: 218807030 Fax: 218807038
Email: director@centroarbitragemlisboa.pt; juridico@centroarbitragemlisboa.pt
DISTRITO de COIMBRA - Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
Av. Fernão Magalhães, N.º 240, 1º, 3000-172 Coimbra
Phone no.: 239821690 Fax: 239821690
Email: geral@centrodearbitragemdecoimbra.com
DISTRITO do PORTO - Centro de Informação de Consumo e Arbitragem do Porto
Rua Damião de Góis, 31, Loja 6 4050-225 Porto
Phone no.: 225508349 / 225029791 Fax: 225026109
Email: cicap@cicap.pt
DISTRITO de BRAGA - Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral
Rua Capitão Alfredo Guimarães, 1 4800-019 Guimarães
Phone no.: 253422410 Fax: 253422411
Email: triave@gmail.com
DISTRITO de BRAGA - CIAB - Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)
Rua D. Afonso Henriques, 1 4700-030 Braga
Phone no.: 253422410 Fax: 253617605
Email: geral@ciab.pt
Av. Rocha Paris, 103 4900-394 Viana do Castelo
Phone no.: 258809335 Fax: 258809389
Email: ciab.viana@cm-viana-castelo.pt